Wednesday, 1 July 2009
I visited an independent bookshop yesterday 6 miles north of Glasgow,called Milngavie Bookshop, and the joint was jumping. The bookshop was rammed with browsers and the cafe teeming. The staff are enthusiastic, passionate, knowledgeable and the bookshop is stocked with a great range. Here lies the nub of their success. They know their customers and buy books accordingly. Waterstone's managers take note. You can succeed and make a profit. Leave it to those who run the shop to buy for their customers. They really do know best. Oh yes, and don't decdide to distribute your books from a hub that isn't working.